From the moment I approached Morgans about selling my city centre flat, I was impressed by the helpful, professional staff that I met. There was realism about the difficulties of selling at this time, but an active engagement with me in doing the best we could, including a plan to look at it all again if nothing happened in three months. However, this company's proactive attitude and energy resulted in an acceptable offer within three weeks. They had also given me feedback about each viewing that took place. Morgans has worked cooperatively with me from that point to completion, keeping an eye on the process, helping move it along, and ensuring I was kept fully informed. I went to Morgans originally because they were recommended to me, and I am very pleased that I did.
Having my apartment up for sale for the best part of year, Morgans and their team have been nothing short of excellent in their commitment and efforts in selling the property for me from start to finish. I was always kept informed about viewings and given feedback. Working in a customer service environment myself it is rare and exceptional these days to come across a company where you as the customer are always put first and given much more than the normal level of service you'd expect....Morgans is definitely one of those exceptions.
I chose Morgans because of their excellent reputation in Leeds and was not disappointed. They contacted me very soon after I registered my interest and, taking account of my preferred location and particular desires, were able to suggest several properties that matched my specifications. When we visited the properties, they were enthusiastic without being pushy and had a detailed knowledge of the area in question. I was then able to refine my search criteria and once again Morgans provided an excellent selection of properties.
I have bought and sold through Morgans and have found them on both occasions a pleasure to deal with. Their straightforward approach means they do what they promise and they get the job done with the minimum of fuss. Their extensive knowledge of the city living marketplace means that they are in tune with its specialist requirement like no other agent in Leeds. I have used quite a few estate agents in my time and can hand on heart recommend them without hesitation.
We would like to take this opportunity to thank you and your staff at Morgans for all the support and assistance we have been given. In the current housing market climate, we feel we received outstanding service and that you have made the impossible happen – getting a first time buy into their first home in less than 6 weeks! Your experienced staff were always available with informed advice which made the whole purchasing process almost enjoyable! As the first in my peer group to step onto the property market, I can assure you that I will be recommending your exceptional services to everyone I know.
Just a brief note of thanks to you for the recent apartment purchase which went without a hitch... I know it's supposed to be that way, but it is increasingly rare to find that anyone these days that ""does what it says on the tin"". Please pass on thanks to those who organised and supervised the deal and any other of the boys and girls in the office who were involved. I would certainly be happy to use or recommend Morgans in the future.
I would like to thank the team that makes up Morgans in helping me firstly find my ideal property, go through the stresses and strains of buying to finally the end product...getting the keys to the front door. I would like to thank firstly Sharon ( I hope I have spelt your name right) and a massive thank you to Jenny...who made sure that she was on the case at all times...to get the painful process of selling and buying tied up. It has been the most stressful process ever but we finally got there. So thank you, thank you and thank you. I now have a pad and a home. And the most obvious way that I can thank you, is the word of mouth. I will be recommending you as a company because you work well together but also for the personal touch
Morgans has been very helpful and I appreciate the time taken by the staff to find me a suitable apartment to purchase, which I am now very happy with.
Thanks for this. And many thanks for all your help with this property (renting, managing etc) over the past 8 or so years. It has been a first class service ensuring that owning and renting this property has been hassle free for me. I will be in touch again when the apartment is ready to go back on the rental or even sales market.
Thank you Morgans, and Andy in particular, for making what was potentially a logistical nightmare into a succinct and smooth transaction. The grace with which you dealt with my first enquiry, and the alacrity with which you organised the tenancy, was truly impressive. I wholeheartedly recommend your service to anyone interested in being a landlord.
I would like to express my gratitude in how a member of your staff has dealt professionally on behalf of Morgans. Ms Janine Lambert has personally ensured I've been kept up to date with any issues within my property. She has kept the tenant happy with fixing any snags and also ensured she has researched the best options for me. It's great to see she not only identifies problems but personally looks for solutions. Janine's communication skills are excellent and always emails or calls with timely updates of my property during maintenance. Please pass on my sincere thanks and I look forward to staying a valued customer with Morgans in the future.
Please relay my thanks to the rest of the team in finding a new Tenant so quick, whilst there are 2 other studios available in the same block. Happy to recommend you guys to the other owner now mine is let - which I will do !! Good efforts !!! Thanks again.
You look after a property of mine and have done so for a few years. Having read your latest newsletter requesting feedback for your new website I thought I would take the opportunity to let you know how pleased I have been with Janine Lambert's help over the last few months. When everything is going smoothly with a property there is not much communication needed between landlord and letting agent but a true measure of how good your letting agent is is when things require a bit more input,advice and commnunication between the two and Janine has proved to be a star in this department! Having had issues since last summer with old tenants leaving the property in a mess and refusing to pay the correct amount to rectify the problems (Faye dealt excellently with this) to the new tenants having issues and going directly to Leeds City Council to complain, it's been an eventful few months but Janine has kept me up to date with everything that has been going on and handled the situation in a calm, friendly and efficient matter and I would like you to thank her on my behalf. I'm sure that there will be more issues over the years but I feel confident that with the quality of staff that you have,all problems will be overcome!
I would like to express my thanks to you and City Living for the professional way you handle our property and for being so pro-active.
My house had been up for sale for 12 months before I decided I would let it out. Once I made this decision Morgans was my first choice of letting agency. I have experienced their service from the perspective of a tenant when I first moved to Leeds and have recommended them to lots of people moving to the Headingley area. I wanted to get a tenant in fast but had limited time to get my flat ready. Morgans advised me that it would let quicker if I furnished it. I asked them to find someone to choose and build some furniture and was really pleased with the results. A few days later, we had a tenant signed up...what a relief. I trust Morgans to do a great job of managing the let and look forward to working with them for many years to come!
As a result of the excellent service I have received from you and your team, I am recommending you to my father and sister-in-law whose flats will be completing in Saxton next week.
Morgans were a very great part of my success and in getting into a new and exciting phase of my life. It has been good team work and it has worked well for us all. Morgans have had some great staff, and they have looked after me well, but I like to be a good customer too, and not mess people about. We all know where we stand. Morgans are very proactive and all the staff work very hard, and in that, I am happy that my properties are in good hands. I can go away on my holidays, and I am confident that everything will be taken care of.
Thanks Morgans for your ongoing enthusiasm and hard work; it's good to know that you are in the driving seat - we can relax!
Morgans have been our residential letting agents both in the city centre and North Leeds for a number of years. They are a proactive and focused organisation who work very hard to ensure that our properties are well managed to a high occupancy rate and that our tenants are of a good standard. They operate from attractive offices in Dock Street and Headingley, employ a comprehensive team of professionals and have an impressive determination to deliver great levels of customer service. They have an innovative and unique approach to the lettings market and we always get the response from them that we need, should issues arise.
Once again, we thank you and your team for your continued hard work in securing another new contract swiftly and keeping any void period to a minimum.
Having decided to return back home to the North East in 2010, I was looking for an agent to manage my property in Leeds 6. With a plethora of letting agencies in Headingley and Hyde Park, I really didn’t know where to turn, but a colleague – who himself works in Social Housing – recommended North Leeds Rentals to me. They were one of three agents I spoke to and, after speaking with them, I decided to look no further and put the property in their hands. Their knowledge both of the local market and the needs of tenants was also helpful. I was very pleased that they were able to find tenants for me within less than a fortnight and that they took a lot of trouble over the vetting process with me, keeping me informed all the time. Since then, I’m delighted to have had few - if any - problems with the tenants. They have also liaised with the tenants over access to the garden for maintenance and upkeep. I can certainly recommend them to you should you be thinking of letting your property.
City Living have provided an excellent service over the past few years. They provide realistic advice, in a friendly and speedy manner and have always managed to secure lettings very quickly
Barwick Investments (Leeds) Ltd have, over the past 14 years, enjoyed a strong professional relationship Morgans who have assisted us with the day to day management of our portfolio of flats, both in the city centre and the suburbs of Leeds. We have found them to be extremely responsive to our needs and thoroughly professional in every aspect of their work. We would have no hesitation in recommending their services to clients and landlords alike.
We have been clients of Morgans since Jonathan and Nigel formed the company. During the intervening years we have seen the business grow, but at all times it has addressed the needs of us as individuals, we cannot praise Morgans more highly for their professionalism and warmth.
I would like to thank you guys for your efforts over the past few months – obviously we’ll be hunting around again soon for a new flat and I’ve got no hesitation about sticking with Morgan’s for another year.
We are a large organisation with an ongoing requirement for renting corporate premises to accommodate project requirements. Morgans/City Living (Leeds) Ltd has been used by our organisation on a corporate level over a number of years during which time we have been provided with a consistently high level of professionalism combined with a friendly service, where staff always endeavour to accommodate the requirements of our organisation.
My thanks to all, for being so helpful and efficient, as ever. The team at Leeds have solved so many problems for me.
I am really impressed by your efficiency, having been both a landlord and a tenant I have never know any organisation so on the ball. Secondly I feel I need to express how well I felt we were handled by Kevin, he was extremely knowledgeable and a paragon of efficiency and professionalism.
Once again, thank you for everything and I will recommend Morgan's to anyone one who I know is looking for accommodation in Leeds City Centre.
Thank you so much for the service you have provided whilst I have been letting with you. The office staff are always happy to help and any requests get sorted quickly. I’ve been with Morgans 2 years in my previous city centre flat and now with my new flat in Leeds centre – I would recommend you to anyone. You are far and away the best letting agency I’ve rented through!
You guys have been great throughout our tenancy and we have always been happy with the service we have received
We have been very comfortable and happy staying in the above flat. Please thank everyone in your office and maintenance staff who have been very helpful and understanding with our difficult circumstances while staying there. We really appreciate your help and will certainly recommend you to others.
Thanks to Morgan's for all your help over the last 3 years that we've been renting from you - we have been very happy with the service in general.
Just to say that we both very much enjoyed living in Whitehall Quay and were sorry to leave the apartment. The service that Morgans offered was great from start to finish - we had no complaints and would happily recommend you to anyone. Thanks for all of your help.
A huge thanks for originally showing us the apartment, it was a great find and we couldn’t be happier. It’s absolutely lovely and we have both settled in really well.
I would like to take the opportunity to thank you and the staff at Morgans for the excellent service I have received. Throughout the last two and a half years from viewing properties and renting, to the return of my bond. The level of service has always been first class, people have always been polite and prompt in dealing with my questions and requests. At a time when there is pressure on all businesses to control costs and improve margins, it has been a pleasure to deal with a professional company that have put the customer first at all times. I will have no hesitation in recommending your company or using you again in the future.
I would just like to say how much we are enjoying living in our new flat. We were also very impressed with the initial rentals/referencing service we received. It was great to get updated regularly on the status of our application.
Over the past 2 weeks I have worked with many agencies to find a flat, but I have to say the service Morans provided was by far the best. What sets John above the rest is his honest and friendly approach, excellent advice and knowledge of the rental market. When I'm searching for my next flat, John will be my first port of call. Keep up the good work guys!
Thank you for your help over the past weeks and should I have occasion to stay in Leeds in the future, Morgans will be my first port of call.
Although I contacted several rental companies I found Morgans North Leeds by far the most professional, offering an excellent, efficient and friendly service. They were flexible to my needs and offered very good advice, contributing greatly to a stress-free relocation. I would highly recommend the friendly team at Morgans North Leeds.
It has been an absolute pleasure to deal with Morgans & would definitely be seeking your help when I return to Leeds in future.
Thank you for finding a new apartment in such short notice. You clearly understood my exact requirements and therefore only showed me apartments within my price range and specification. I would have no hesitation in recommending your services.
I would just like to say how much we are enjoying living in our new flat. We were also very impressed with the initial rentals/referencing service we received. It was great to get updated regularly on the status of our application.
I would like to thank Morgans and share my whole-hearted appreciation for making possible a zero-hassle stay at Leeds. Right from enquiry for an apartment and until my checkout three months later, I am delighted with the way I was kept informed and supported by all staff at Morgans. Needless to say that I would recommend Morgans to friends, to get some of the best professional housing service in Leeds. Thanks a bunch again
Thanks for the continued excellent support from Morgans.
We are really pleased with the level of service provided by Morgan's. All the agents are really friendly and professional and kept good contact with us during the move. They provided us with all the information that we needed and we'd definitely go with them again
Thank you for all your help with finding the flat, we're both so happy with it and you really nailed everything that we wanted to find in a new place!
Ever since our first enquiry with Morgans we have been extremely impressed with the service we have received. Never before have we dealt with a letting agent who has been so willing to tailor viewings to our needs and really listened to what we wanted and strived to find us the perfect property. We have already recommended you to 2 of our friends and would not hesitate doing this again.
Just wanted to thank you for your patience and professionalism while looking for my flat in Leeds. I found exactly what I was looking for.
I am emailing to leave some positive feedback after my viewing on Tuesday. Over the past month I have seen over 10 rental properties in the Leeds area let by many different estate agents. Although I did not make an application for the property, your professional yet friendly manner and knowledge of flats/houses suitable for me was evident. You also took some time to get to know a little more about me, something that none of the other 10 or so rental agents I have met recently have done. Thanks again.
Can I just say I have already recommended you to 2 friends as I think the service we have received has been quite superb right from the original viewings with Kevin who was incredibly knowledgeable and good enough to ask us exactly what we were looking for, right down to showing us 3 great apartments that matched what we wanted and it was just a great all round experience. Once again thanks.
Just wanted to say thanks again, its been a long difficult process on many levels, so I really appreciate you taking the extra time to sort it out. makes it lot easier
Morgans City Living sets the example on how estate agencies should operate in the UK. You have a unique way of managing the delicate balance between your two types of clients (landlords & tenants) and this results in added value for your clientele, as well as for the entire profession. You have provided an excellent customer experience thus far, and we are, of course, looking forward to a long term relationship, especially for when we decide to buy our own property. Keep up the great work!
I would also just like to say a big Thank You to Martin and everyone at Morgans for a very efficient and pain free service. The Appt. is great, exactly what I was looking for.
It appears your email footers are not simply rhetoric… very impressed with the service levels provided by all your staff and the value for money you offered. Many thanks for providing this, it is very much appreciated.
Thank you. I’ve rented property through Morgan’s twice now and on both occasions the service has been fantastic from start to finish.
I would like to thank you all for your help and assistance during the last 9 months of my tenancy – I have found all staff to be very helpful, professional and friendly when dealing with any enquiries.
I really appreciate your endurance and the work you have put in to make me find this unique place. Again - Thanks for your help.
I have recently been looking for a property to rent and would like to thank the Morgan's team for their helpfulness and flexibility. I would definitely recommend them to friends and colleagues in the future.
I was exceptionally impressed with the level of service I received.
A quick line to let you know what a positive experience we have had with Morgans this week. Morgans proved itself by far the superior agency in Leeds. And we spoke to over twenty other companies!
Based on the service received from yourself I would have no hesitation in recommending Morgans to friends or colleagues
I meant to email you a while ago to pass on my thanks. Right from my first telephone call to Morgans they were exceedingly upbeat, welcoming and attentive, right through to my renting of my property. They made the process an enjoyable one.
Thanks for sorting us out with this flat. You are the most professional by far of the Leeds agents.
Kevin, I would like to thank you for all your hard efforts trying to find Helen and me an unfurnished flat in the centre of Leeds. In the end, it wasn’t to be but that was mainly due to circumstances and not us being put off by the flats shown or Morgans. The calibre of flats shown to us were some of the best that we had seen on our recent flat hunting mission and we have always found yourself, and Morgans, very agreeable, willing to help and to impart knowledge with us. We would like to wish you, and Morgans, every success for the future. You never know, we may be back to see you. Many Thanks
Thank you to all at Morgan’s for their help and service during my 2 year plus tenancy. I would not hesitate to use your services again in the future
Just a quick note to thank you on behalf of my wife and I for your excellent customer service during your handover of the property in Headingley that we are renting earlier this week. As you are aware we have arrived from working and living in Spain, the Leeds area is new for us and your assistance has been greatly appreciated.
The move has been very smooth and we would just like to thank you guys for making everything so easy.
After moving in two weeks ago, I just wanted to say a big thanks for helping me during my apartment hunting. After trying a couple of very mediocre agents, I was lucky enough to choose Morgans and simply got great service every step of the way. Elliot was professional and personable, giving me all the information I needed, plus pointed out valuable notes which I hadn't considered. Overall, I was very pleased with the service I received and wanted to pass on my thanks.
I found your company incredibly easy to work with and your support and level of communication was great.
This is just to drop in a line and mention the fact that Morgans have really been very helpful and proactive in my house hunt. I was really happy with the way in which everyone at Morgans dealt with my requirements. The person who picks up the phone always seems to have customer records in front of her and refers to them within seconds besides speaking extremely politely each and every time. Rest assured, when I am looking for a flat again in 6 months time, my first stop shop will be Morgans. Carry on guys! You're excellent. Cheers!
To All at Morgans, Thank you so much for helping us find our dream home..... We know you went above and beyond to get us moved in..... we really appreciate it! We hope Morgans go from strength to strength. We’ll certainly be recommending Morgans to our friends.
I wanted to drop a note on the tremendous experience I had with you all from Renting the property and moving in. It has been a very pleasant experience that’s why I did not want to change your company because I am very happy and contented with the service I get from your team. In the bargain I have lost a couple hundred pounds for not moving but it was worth it. My special thanks to Debbie, Claire, Rachel, Alison, Maintenance team for the prompt service and options in helping me out with my requirements. I have recommended my colleagues to take up a property by you guys as you all the best...
The service I received from Morgans was absolutely fantastic. They listened to what I wanted and provided me with a fantastic choice of apartments all of which were exactly what I was looking for. They were the only agent who offered such a personal service and clearly understood both customers and the market place.
If I ever decide to sell or rent a city centre apartment in the future Morgans would be my first choice agent as I know the service provided is second to none. Hope that helps I do mean what I say as you clearly did a great job and it’s a shame I didn't get one through you guys but I am hoping I have bagged a bargain (time will tell).
Thanks for your e mail - We are LOVING the apartment and LOVING the city!!! Thanks to everyone in your office for all your help
We thought the service at Morgans was fantastic. I can honestly say that the service we received through Morgans was the best. We were shown round the property on the day we moved in, a full check was made, and everyone that we dealt with were friendly and helpful. With other letting agencies in Leeds, you're lucky if you even get the right key, and a miracle if the property has ever been visited by a cleaner!